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Proactive Management of your Devices
By including a device on the Foundations agreement, we will install tools to monitor and alert on issues which means proactively patching the operating system and key applications day or night, especially when its a cyber threat!
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Help when your staff need it
With many staff having to work after hours to support your business, we ensure if they have an issue we are there to support them. Our Subnet Engineers are available 24/7, 365 days a year, without relying on any external company to cover different time zones, and without extra cost*.
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Leveraging the latest AI/Machine Learning
Our team have implemented the latest technologies that leverage both Artificial Intelligence and Machine Learning to ensure you get the best and most accurate support. Our tools have seen a 600% decrease in the time to resolve some tickets. In addition to the benefit on time, we use tools, for instance New User Creation, that automate the process so its done the right way every time.
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Security Built In
While our +Security offering provides a wide range of cyber threat protection, our Foundations agreement customers aren't left out in the cold. We've integrated many of the Essential 8 recommendations directly into our day-to-day operational support, including daily Vulnerability Scans, Patching at Essential 8 Maturity Level 3, and scouring the Dark Web for breached passwords.
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Policy and Governance
We don't expect you to take time to check in on us, we do it for you. As an organisation that is externally audited for compliance with Essential 8 and ISO27001 we understand the benefit of governance, that's why we build governance directly into each of our managed services. Our Policy & Compliance officer audits the engineer's work to verify the outcomes and processes used, at the end of each quarter they report to you on any issues or improvements we found to deliver even better outcomes in future.